Browse our collection, choose your preferred style and size, add the product to your cart, and proceed to checkout. Enter your shipping details, select an available payment method, and complete your purchase. You will receive an order confirmation once your order has been placed successfully.

Once your order is successfully placed, you will receive an order confirmation email containing your order number and purchase details. Please check your spam or promotions folder if you cannot find it.

Available payment methods are displayed at checkout. Depending on your location, these may include credit cards, debit cards, digital wallets, and other supported payment options.

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate your request if your order has not yet entered processing or shipping. Changes and cancellations cannot be guaranteed once fulfillment has started.

First, check that your payment details are correct and that your bank or payment provider has authorized the transaction. You can also try another available payment method. If the problem continues, contact your bank or our support team.

We recommend checking the size chart provided on the relevant product page before placing your order. Compare the measurements with a garment you already own to find the best fit.

If you are between sizes, review the product's fit description or contact our support team for guidance.

We make every effort to display our products as accurately as possible. However, colors and textures may appear slightly different depending on your device, screen settings, lighting, and the photography environment.

Some sold-out products may return, while others may be limited releases. Restock availability depends on the specific product. Check the product page or follow Westmarlow on our social media channels for updates.

Always follow the care instructions on the garment label. In general, washing clothing according to its fabric requirements, using suitable detergents, and avoiding excessive heat can help maintain its appearance and quality.

Orders are generally processed within 1–3 business days. Estimated delivery times depend on your location and shipping method.

As a general estimate, domestic orders may take 10–12 business days after dispatch, while international orders may take 7–15 business days after dispatch. Actual delivery times may vary.

Please refer to our Shipping Policy and the delivery estimate provided at checkout for applicable details.

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information when available. Use the tracking link to check your shipment's progress.

Tracking updates may take up to 48 hours to appear.

Occasional delays may occur because of courier operations, customs clearance, weather, public holidays, or other unexpected circumstances.

If your order has not arrived within the estimated delivery window, contact our support team with your order number so we can help investigate.